Transport conditions

  1. Transfers according to your demands (from 4 to 20 people). Transfers from any of these points in “Marseille”: Hotels, Airports, SNCF railway stations, Metro Stations, Conferences, Seminars, Cruise ship Ports and other public places… including your residence. Panam Shuttle Marseille ensures the transfers by a phone call to 0800 600.813 or by email to the address contact@navettespsm.fr or on its Internet site www.navettespsm.fr. For added security, consider booking 24 hours in advance, nevertheless plan about 30 to 45 minute delay before starting a “flash reservation” (phone call or email). These times may be reduced; they will be confirmed directly by the driver when calling. You recalling that the minimum number of passengers is 4 travelers (see price list). However, it is possible to include “solo” travelers (1 to 3 people) only in connection with availability confirmed by the driver at a single price.
  2. Coach Service (from 21 to 93 people). Our team of advisers is at your disposal to prepare a personalized estimation for your group of 21 to 93 people, in order to find the most suitable solution and optimize transportation routes for long journeys outside of Zone 1.
  3. Reservations. *A phone call to 0800 600 813. *By Email to: contact@navettespsm.fr. *Reserve online at www.navettespsm.fr is to guarantee your schedule for pick up. “Stop” Airport Marseille Provence in front of the “International Flights” terminal. At your disposal, only by reservation, children seats adapted to your needs (seats 10-18kg and seats less than 36kg). For our friends the accepted animals on board our shuttles, obligation of a muzzle for the dogs of average and big size, one leaves for smallest which will travel on the knees of their Master, in general any animal, whatever it is will have to travel in a cage or adapted basket, under the exclusive vigilance and responsibility of its owner. The children less than 16 years old must be accompanied by an adult during the voyage.
  4. Terms of Payment. All payments are done online or directly onboard our shuttles equipped with TPE systems for payment by credit card, American Express, or any other bank card compatible with our mobile system. No checks will be accepted on board.

The guarantee quality

In order to always satisfy our customers, we have implemented a “PACK QUALITY” including 5 valid points of guarantee daily with a single aim of optimizing the quality of our services and thus consolidating our image of the transporter of travelers.

  1. Personalized trip advice: Our team of consultants takes calls and messages from our customers for transfers. The team develops and proposes transfers for any private group, to find the most suitable transportation solution and optimize routes for our travelers.
  2. Respect of the European social legislation: Integrity is one of our core values; the Company Panam Shuttle Marseille only works with vehicles and coaches rigorously respecting social and legal regulations. The amount of work, time of continuous and daily driving, and the length of daily and weekly rest are at the center of our concerns.
  3. Quality of services: In order to provide a quality service we have established a set of strict specifications regarding the selection of our coach partners. • Customer reception: courtesy of the driver, vehicle cleanliness … • Driving comfort: smooth maneuvers, low noise emissions … • Safety: compliance with driving time, controlled checks and vehicle maintenance … • Professionalism: customer behavior, overseeing the transition of the trip…. • Fleet: vehicles that are recent, reliable, and maintained daily.
  4. Respect of our engagements: All of our consultants are mobilizing to meet commitments with our customers, be it timetables, routes, stops or other elements of the scheduling process.
  5. Importance of the opinion of our customers: We always treat seriously any claims by our customers. We immediately seek the cause/reason of the reported incident. We conduct corrective actions and formulate an explanation as soon as possible. A quality feedback form can be offered at each service, thereby enabling us to readjust our internal organization, following your comments and suggestions. We are very interested and are constantly listening to all of our travelers.